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Expectations

The requirements and the procedures in use, if applied according to the descriptions above, in complete compliance with the specific needs of the customer, offer a foundation from which to achieve a level of excellence in terms of Quality and Service. The emphasis falls on “Partnership”, based on performance that guarantees providers that they will be placed in the right conditions for the achievement of performance targets.

To allow external providers to meet our expectations and those of the end customer, there are essential aims that touch on various aspects:

  • Quality:
    No problems with quality
    0% non-conformities
  • Delivery:
    100% punctuality
  • Lean manufacturing and lean processing:
    Best price in the category
    Best technology in the category
  • Perfect products:
    PPAP process implemented by the external provider
    100% first time with prompt PPAP acceptance
  • Respect for the environment:
    External providers are encouraged to obtain ISO 14001 certification for their own environmental systems

To achieve the aim of eliminating waste along the supply chain, we encourage our partners to provide feedback and constructive criticism regarding the processes identified.

For this purpose, for comments or suggestions regarding improvements, external providers are kindly invited to contact Benelli’s Quality Division or the person in charge of managing the supply chain.

Expectations